Customer Experience Journey
Critical Service Touchpoints
Customers – the lifeblood of every organisation. Every business needs them. But how do you get closer to them? How do you engage with them and ensure the voice of the customer influences your category management, product and service innovations?
At Axiom we specialise in using customer loyalty research to drive commercial change. Our senior consultants understand the commercial realities of business and can help turn customer insights into product and service initiatives that are well targeted, well delivered and deepen the relationship you have with your customers.
We believe that building a strong market presence requires powerful, persuasive communications that are true to your brand and credible with customers and stakeholders. Is your marketing collateral on brand? What are the right channels? What are the key messages that really engage with your target audiences?
Our consultants are experts in using customer research to establish whether your current marketing collateral is delivering the desired brand credentials.
Increasing the level of community involvement in public policy, enabling residents to have more say on the services that affect their lives and neighbourhood, is at the heart of the Scottish Government’s agenda on participative democracy.
Axiom provides a range of services to support public sector and third sector organisations consult, involve, listen and respond to communities.